Return & Refund Policy

At Al Musdaqia, customer satisfaction is our priority. This policy outlines the terms for returns and refunds.

1. Return Eligibility

Products can be returned if:

• The item is defective or damaged
• The wrong product was delivered
• The return request is made within [X days] of delivery

2. Non-Returnable Items

We do not accept returns for:

• Used or installed products
• Customized or special-order items
• Products damaged due to misuse

3. Return Process

To initiate a return:

1. Contact us through our website
2. Provide order details and reason for return
3. Wait for approval and return instructions

4. Refunds

• Approved refunds will be processed within [X–14 days]
• Refunds will be issued via the original payment method

5. Exchange Policy

We may offer replacement instead of refund depending on product availability.

6. Shipping Costs

• Return shipping costs may be covered if the issue is from our side
• Otherwise, the customer is responsible for return shipping fees

7. Inspection

All returned items will be inspected before approval of refund or exchange.

8. Contact Us

For any return or refund inquiries, please contact us through our website.