At Al Misdaqia, customer satisfaction is our priority. This policy outlines the terms for returns and refunds.

1. Return Eligibility Products can be returned if:

• The item is defective or damaged.
• The wrong product was delivered.
• The return request is made within the specified period from delivery.

2. Non-Returnable Items We do not accept returns for:

• Used or installed products.
• Customized or special-order items.
• Products damaged due to misuse.

3. Return Process To initiate a return:

1. Contact us through our website.
2. Provide order details and reason for return.
3. Wait for approval and return instructions.

4. Refunds

• Approved refunds will be processed within 14 days.
• Refunds will be issued via the original payment method.

5. Exchange Policy We may offer a replacement instead of a refund depending on product availability.

6. Shipping Costs

• Return shipping costs may be covered if the issue is from our side.
• Otherwise, the customer is responsible for return shipping fees.

7. Inspection All returned items will be inspected before approval of a refund or exchange.

8. Contact Us For any return or refund inquiries, please contact us through our website.